Frequently asked questions from jewellers
Here you will find the answers to the questions jewellers ask us most often. Is your question not listed? Email info@noamjewels.com, call +32 3 226 54 69 or book a call.
About Noam Jewels
Who is Noam Jewels?
Noam Jewels is a wholesaler of lab-grown diamond jewellery, based on Rijfstraat in the Antwerp diamond district. We supply jewellers across Europe: more than 1,500 designs in 14k and 18k gold, white label and delivered in 2 to 3 weeks.
Who is Noam Jewels for?
Exclusively for professional jewellers and jewellery stores. We do not sell to private individuals. Looking for a piece for yourself? A jeweller near you will be happy to help.
Can I visit your office?
Yes, by appointment. You are welcome at Rijfstraat 3 in Antwerp to meet our team and see the collection in person. Plan your visit.
Which languages do you speak?
You can contact us in Dutch, English and French.
Account and ordering
How do I create an account?
Register for free at portal.noamjewels.com with your business details. We check every registration, so the platform remains reserved for jewellers. Once approved, you see the full collection with your wholesale prices.
How long does account approval take?
We approve your account within 24 hours. You can then order straight away.
Is there a minimum order?
No. At Noam Jewels there is no minimum order: you simply order per piece, as soon as your customer has chosen. That way you do not need to build stock and you take no risk.
Why can't I see prices on the website?
Our prices are wholesale prices and are therefore only visible to registered jewellers. This also protects your margin: your customers will not find our prices online.
How do I place an order?
You order online through the B2B platform, 24 hours a day, 7 days a week. You choose the design, gold colour, gold purity and, where applicable, the stone and ring size. You can also order through your dedicated contact.
Why can prices change?
The price of a piece partly depends on the gold price, which fluctuates daily. That is why our prices are updated regularly. The price you see at the moment of ordering is the price you pay.
Collection and quality
What is in the collection?
More than 1,500 designs: engagement rings, wedding bands and eternity rings, rings, earrings, pendants and necklaces, and bracelets. See all collections.
Which gold is the jewellery available in?
In 14k and 18k gold, in yellow, white and rose gold.
Is a lab-grown diamond a diamond or an imitation?
A lab-grown diamond is chemically and physically a diamond, not an imitation. It has the same composition, hardness and sparkle as a natural diamond. Only its origin differs. Read more in lab-grown vs natural diamond.
Can I order a piece to my customer's specifications?
Yes. You choose the design and options such as shape, carat weight, gold colour and ring size. We deliver in 2 to 3 weeks.
Do I get a certificate with the diamond?
Yes. Pieces with a centre stone from 1 carat come with an IGI certificate. For solitaires, you already receive an IGI certificate from 0.50 carat. Read how to read an IGI certificate.
How do you ensure quality?
Every delivery is checked before it is sent to you. If you have a question, you have a dedicated contact in Antwerp.
White label
What does white label mean?
Our jewellery carries no Noam Jewels brand. You sell it under your own name, as your own collection. Read how white label works.
Is the Noam Jewels name on the packaging?
No. All jewellery is delivered in neutral packaging, so you can present it in your own packaging and under your own name.
Delivery
What is the delivery time?
We deliver in 2 to 3 weeks, including pieces made to your customer's specifications.
Which countries do you deliver to?
We supply jewellers across Europe.
What are the shipping costs?
Shipping costs are calculated per country. We are happy to share them with you in advance.
Is my order shipped insured?
Yes. Every shipment is sent insured.
Payment and invoicing
How can I pay?
By bank transfer.
What are the payment terms?
You pay 50% when ordering and 50% on delivery.
What about VAT for deliveries outside Belgium?
For deliveries to a VAT-registered business in another EU country, the VAT can be reverse-charged, provided you supply a valid VAT number. Enter your VAT number when you register.
Warranty
What warranty do you offer?
Our jewellery comes with a 1-year warranty.
No questions found. Feel free to contact us.
Our team in Antwerp is happy to help
We reply quickly, in Dutch, English or French.